Refund Policy

Last updated: 2026-02-16

We want EyeCertPrep to be fair and clear. Refund eligibility depends on the type of purchase and usage.

1) Subscription purchases

• You can cancel at any time. Cancellation stops future billing; it does not automatically refund prior charges.
• If you believe you were billed in error, email us within 7 days of the charge with the receipt details.

2) One-time purchases

• If offered, annual access purchases may be refundable if requested within 7 days and the product has not been substantially used.

3) What counts as “substantial use”

Substantial use generally includes extensive access to premium question sets or repeated full-length exam sessions. We evaluate usage reasonably and in good faith.

3) Chargebacks

If you initiate a chargeback without contacting us first, we may suspend access while the dispute is processed. If you believe a charge is fraudulent or incorrect, please email us first so we can resolve it quickly.

4) How to request

Email eyecertprep@gmail.com with your purchase email, the date of purchase, and a short reason for the request.